At Clean n’ Glow, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a straightforward refund policy to ensure your peace of mind.
Eligibility for Refunds
To be eligible for a refund, please ensure the following:
– The product must be unused and in its original packaging.
– The product must be returned within 30 days of the purchase date.
– Proof of purchase, such as a receipt or order confirmation, must be provided.
Non-Refundable Items
Certain items are non-refundable, including:
– Gift cards
– Products marked as final sale
– Any product that has been used or is not in its original condition
How to Request a Refund
To request a refund, please follow these steps:
1. Contact Us: Email our customer service team at customer@cleannglow.pk or call us at +923218011157 to initiate the refund process. Please provide your order number and reason for the return.
2. **Return the Product:** Ship the product back to us at the address provided by our customer service team. Please ensure the product is securely packaged to avoid damage during transit.
3. **Inspection and Approval:** Once we receive the returned product, our team will inspect it to ensure it meets our refund criteria. If approved, we will process your refund.
Refund Process
– **Processing Time:** Refunds are typically processed within 5-7 business days after we receive and inspect the returned product.
– **Refund Method:** Refunds will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.
#### Shipping Costs
– **Return Shipping:** Customers are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
– **Original Shipping:** The original shipping cost paid during the purchase will not be refunded.
#### Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at clean1glow@gmail.com] or +923218011157. We will arrange for a replacement or a full refund, including the shipping costs.
Contact Us
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us:
– Email: clean1glow@gmail.com
– Phone:+92 321 80 111 57
– Address: 66 Topaz Commercial,Parkview City . Lahore
Thank you for shopping with Clean N Glow. We appreciate your business and are committed to providing you with the best possible service.
